The world's problems: I have a problem

Is this still under warranty?

What is covered, how to claim, and the letter to send. What is covered, how to claim, and the letter to send.

What is covered, how to claim, and the letter to send.

Guarantees, country by country

Every seller must give at least 2 years of legal guarantee from delivery — repair, replacement, price cut or refund.
During the first year a fault is assumed to have been there from the start (some countries give 2 years).
For goods bought from 31 July 2026, choosing a repair extends the guarantee by at least 12 months.
Makers of phones, tablets, washing machines, dishwashers, fridges, vacuum cleaners and screens must also offer repairs after the guarantee, at a reasonable price.
For used goods, the seller can agree a shorter guarantee, but not under 1 year.

New goods: 2 years, and for all 2 years the fault is assumed to have been there from the start. Used goods: that assumption lasts 12 months.
A repair under the legal guarantee extends it (by 6 months for goods bought before 31 July 2026). If you asked for a repair and the seller replaced it, a new 2-year guarantee starts.
Separately, hidden defects can be claimed within 2 years of discovering them.

2 years of statutory warranty (Gewährleistung); for the first 12 months the fault is assumed to have been there from the start.
A seller can shorten it to 1 year for used goods.
From 31 July 2026, choosing a repair extends the warranty once by 12 months.

Within 30 days you can reject faulty goods for a full refund.
Within 6 months a fault is assumed to have been there from the start; the seller gets one chance to repair or replace, then you can ask for a refund.
After 6 months you may need to show the fault was there at delivery. You can claim for up to 6 years (5 in Scotland).

No fixed national guarantee: your rights come from the written warranty and from state law.
A seller that gives a written warranty cannot disclaim the implied warranty that the product works as it should (Magnuson-Moss Warranty Act).
"As is" sales can exclude implied warranties in many states. New cars are covered by state lemon laws.

Provincial laws apply: goods must be of acceptable quality and fit for their purpose.
In Quebec, goods must last a reasonable time for their price and normal use (the legal warranty), whatever the store's warranty says.

Consumer guarantees have no fixed end: goods must last a reasonable time for what they are and what they cost.
A major failure lets you choose a refund or a replacement; a minor one lets the seller repair it first.
These rights apply on top of any maker's warranty and can't be excluded.

New products carry an implied warranty that can't be excluded — at least 60 days and up to 1 year, or as long as a written warranty given with it.
"No return, no exchange" signs don't apply to faulty goods.
Under a written warranty, repairs are due within 30 days; if repeated repairs fail, you can ask for a refund or replacement.
New cars: the Lemon Law covers 12 months or 20,000 km, whichever comes first.
From a private seller: hidden defects can be claimed within 6 months of delivery (Civil Code).

First, repair or replace it — for free, within a reasonable time, without major inconvenience to you.
If that fails, takes too long or isn't possible: a price reduction, or your money back.